Sup, Service - MS

Date: Mar 25, 2021

Location: Hattiesburg, MS, US, 39401

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:
Living Spire (Essential Behaviors)
•    We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
•    We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
•    We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
•    We Have Perspective: We strive to gain additional perspective about Spire's business and the ever-changing energy industry. We know that every employee plays an important role in Spire's success, and we give our best to better understand how to help move the company forward.
 

Summary

Spire is seeking a Service Supervisor to supervise and coordinate work, engage in the field service and meter work activities in the Hattiesburg, MS Operation Center.

Duties and Responsibilities

  • Plans, schedules, and inspects field service technicians' work to ensure the efficiency, safety, and quality of jobs performed.
  • Trains service personnel in job-related duties as well as safety procedures.
  • Supports and assists with the company's leak survey and line location efforts and programs; ensures leak repairs conducted or notification of necessary repair provided to appropriate construction personnel.
  • Coordinates support for collections, billing, and meter reading as required.
  • Speaks with customers to resolve complaints and issues.
  • Reviews and processes necessary paperwork to ensure accuracy and completeness of work performed.
     

Essential Characteristics and Competencies

  • Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem-solving, and quality
  • Ability to lead by example in support of the company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skills and perspectives

Supervisory Responsibilities

  • Yes

Required Education (certifications, licenses)

  • Associate degree from two-year college or technical school; or a combination of education and experience providing equivalent knowledge.
  • Mississippi Driver's License
     

Required knowledge, skill and abilities

  • Must live no more than thirty (30) miles beyond the boundary of the natural gas system under his/her jurisdiction.  Said boundary being formed by connecting the gas meters at the furthest extents of the system, in all directions.
  • Knowledge of the laws, legal codes, governmental regulations, agency rules, and company policies and procedures as pertains to areas of responsibility
  • Ability to establish effective working relationships with management, subordinates, and the general public
  • Ability to determine tasks, priorities, and goals and to lead others to accomplish work activities
  • Ability to read, write and interpret work-related documents
  • Ability to deal with unpleasant, angry, or discourteous people in a professional manner
  • Ability to define problems, collect data, establish facts and draw valid conclusions

Physical demands, environment and schedule

  • A mix of normal office conditions, outdoors exposed to all weather conditions, in construction areas with uneven surfaces and in areas exposed to loud audible noises
  • Ability to drive a company vehicle and inspect worksites
  • Includes exposure to outside weather conditions, extreme cold, extreme heat, risk of electrical shock, high or precarious places and fumes or other airborne particles

Competencies

Posting Requirements

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  


To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 
 


Job Location: Hattiesburg

Job Segment: Electrical, Business Process, Engineering, Management