Dispatcher (Evenings) STL

Date: Aug 1, 2022

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a Dispatcher, Operations Support, to work in the St. Louis location.  We are looking for highly dependable, self-motivated individuals who enjoy helping customers, organizing/routing/dispatching notifications, and working in a team environment.  The Dispatcher has responsibilities for managing the emergency order process including routing orders, directing field personnel to emergency locations, receiving customer and field technician requests, analyzing requests and responding with required information, preparing proper order notifications, and managing similar responsibilities for dispatch purposes. 

Duties and Responsibilities

  • Manages and effectively routes emergency and non-emergency notifications to Field Operations personnel in such a way as to facilitate the shortest possible response time
  • Route emergency calls to field personnel statewide through the “call out” process for after-hours emergencies
  • Continuously reviews workload for all service technicians and adjust assigned routes to level the workload throughout the shift to optimize productivity
  • Responds to customer and field technician requests following Company policies and procedures and using proper etiquette and discretion
  • Effectively handles customer requests and resolve customer complaints through Company policies and procedures, exercising good judgment 
  • Prepare work order notifications related to retired services, leak orders, distribution orders, and similar type orders
  • Notify One Call for locate requests received from construction and update appropriate orders
  • Monitor and follow up on appointments in risk of not being complete and make calls to customers as required
  • Assist with filling the overtime shifts by calling technicians on the call out sheets 
  • Can accurately prepare and follow up on various reports as required using mathematical and analytical skills 
  • Monitors referral box and makes adjustments and updates to orders based on follow up requests
  • All other duties as assigned
     

Essential Characteristics and Competencies

  • Ability to lead by example in support of the Company’s essential characteristics and values
  • Ability to work as part of a team and display a positive attitude for this dynamic environment
  • Ability to manage time effectively in order to meet company and individual goals and deadlines
  • Ability to multitask as needed to handle multiple issues at one time
  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
  • Ability to listen attentively in order to gain the proper information in order to direct workforce 
  • Ability to stay focused around other distractions as needed to prioritize daily work, ensure customer safety, and handle emergency situations in a timely manner
  • Ability to adjust priorities as needed to adapt to changes in the workload, ensure workload requests are handled, and guarantee that requests are completed timely
     

Required Education (certifications, licenses)

  • High school diploma/GED
  • Bachelor’s degree preferred

Required knowledge, skill and abilities

  • Proficient with Microsoft Outlook and Microsoft Word and Excel
  • Knowledge and experience with the appropriate enterprise software is preferred
  • Knowledge and experience with the appropriate Work Load Management system is preferred
  • Ability to navigate within the various software systems used to distribute work, make orders, etc. as needed to reassign work, create orders, and tract routes
  • Previous dispatching experience a plus
     

Physical demands, environment and schedule

  • Normal Work Environment - Work is normally performed in a shared office environment
  • Must be able to work after hours shift during the week (possible off days during week) and be able to work weekends if the shift requires and work some holidays.  Assigned shifts could change.
  • Hours: 3:30pm - 11:30pm
     

Competencies

We Advance
We Care
We Collaborate
We Have Perspective

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

 

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


Job Location: St Louis

Job Segment: Business Process, Management, Customer Service