Partner, Community Service

Summary

Spire is seeking a Community Service Partner to join our team.

Duties and Responsibilities

• Investigate and resolve complaints filed with the Missouri Public Service Commission (MPSC), the Better Business Bureau, etc. and prepare written reports
• Assist with the Dollar Help program, including processing agency payments, disbursements, and maintaining weekly and monthly records
• Investigate and resolve inquiries and complaints to the President’s office via telephone and written correspondence and prepare written reports
• Provide account status information in instances where the information cannot be obtained from the website, including answering web related questions
• Document pledges on customer accounts to prevent the discontinuation of their gas service in the absence of the Community Services Coordinator
• Maintain website unapplied and skipped payment reports
• Monitor CSD e-mail box for incoming complaints and assign to respective coordinators. In addition to performing updates to the Inquiry/Complaint Data Base and All Inquiries Folder, assists with periodic edits and updates to the entire CSD Shared Directory
• All other duties as assigned

Essential Characteristics

• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
• Strong written communications skills
• Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
• Ability to work under pressure and meet tight deadlines
• Ability to adapt in a fast-moving and changing culture
• Ability to work independently and manage time effectively in order to meet individual goals and deadlines
• Ability to work as part of a team and display a positive attitude for this dynamic environment

Supervisory Responsibilities

• None

Required Education (certifications, licenses)

• High School Diploma or equivalent required
• Business degree preferred

Required knowledge, skill and abilities

• Three to five years of experience working in the social service industry, or in a customer service role
• Proficiency in Microsoft Office, specifically Excel, preferred
• Experience communicating with the public

Physical demands, environment and schedule

• Work is normally performed in a shared office environment
• Typically, 8 hours a day, Monday through Friday. Occasional after-hours work may be required.
• Travel to events in St. Louis and Kansas City areas is required.

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.