Manager, Operations

Summary

Spire is seeking a Manager, Operations within our Missouri Field Operations team and specifically for our Festus Missouri location.  This position will be responsible for the overall organization and leadership of employees in Maintenance, Distribution and Service activities, to ensure that all work throughout the district is performed in a safe, timely, and economical manner consistent with Company policies and procedures.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance.
• We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger.
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
• We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard.

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Duties and Responsibilities

• Along with the Controller group and Field Ops Director, complete the annual O&M budgets for the Leak & Maintenance and Service Department in the Missouri East service territory.
• Oversee monitoring, forecasting, and variance reporting of actual expenses.
• Lead a team of supervisors – sometimes across multiple locations - to provide and receive updates, provide direction and/or instruction when needed, and keep them apprised of the status of things within the work locations.
• Provide leadership level visibility and interaction with city, county, and public officials to maintain positive community relations.  
• As invited or instructed, will participate on local boards and/or agencies and with various community organizations.
• Contact potential customers, including new home builders, developers, realtors, and commercial customers to promote the use of natural gas  .

Essential Characteristics and Competencies

• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seek input from others.
• Ability to make difficult decisions and communicate decisions to others.
• Sets challenging and productive goals for team. Hold others accountable for actions.
• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality.
• Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skill and perspective.
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.
• Ability to work independently and manage time effectively and work as part of a team and display a positive attitude.
• Ability to garner and provide resources/support.
• Ability to use checkpoints and processes to measure results.

Supervisory Responsibilities

• Responsible for supervising a team of leaders and employees - to include contract employees - in Leak & Maintenance and Service.

Required Education (certifications, licenses)

• High School diploma or equivalent, required.
• College degree, preferred.
• Valid driver’s license, required. 

Required knowledge, skill and abilities

• 7 years of natural gas or energy industry experience, required.
• 5 years of overall supervisory experience, preferred.
• 3 years of Supervisor/Administrator experience in the energy industry in areas such as Construction, Distribution, Maintenance, Service, Engineering, or Instrument & Control, required.
• Knowledge of the Operations and Procedures Manual, standards and OQ requirements.
• Knowledge of human resources, collective bargaining agreements and personnel procedures.
• Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skill and perspective.
• Ability to work under pressure and meet tight deadlines and adapt to a fast-moving and changing culture.

Physical demands, environment and schedule

• A mix of normal office conditions, outdoor exposure to all weather conditions, construction areas with uneven surfaces, and areas exposed to loud audible noises.
• Occasional travel may be required.  
• Abnormal working hours may be required – including time before, during or after the workday to attend community events and engage in service to boards and/or agencies and other community organizations. Required to be on call after hours and weekends as needed. 

Posting Requirements

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.