Process Improvement Specialist

Process Improvement Specialist

Company Overview
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:
•    We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
•    We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
•    We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
•    We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard
By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary
Spire is seeking a Process Improvement Specialist to focus on continuous improvement in technology processes. This candidate will work with enterprise architects, solution architects, business and technology teams to visually represent data flows, value streams, and technical information identifying areas for improvement. 
This role will require extensive experience in process design and excellent technical skills to analyze a system or design and implement changes boosting efficiency and performance.
 
Duties and Responsibilities
•    Provide leadership in process, continuous improvement, and operational excellence
•    Consult with architects and process owners to determine the most effective solution to challenges using project and process definition methods
•    Collaborate with technology teams to create future state technical processes maximizing solution effectiveness
•    Ensure timely and informative communication flow between business and technology teams
•    Collaborate with systems and development staff to collect, interpret and visually represent technical information
•    Foster a team environment that supports a strong foundation of agile DevOps principles 
•    Maintain focus on legal, quality, and security adherence across technology landscape in solution definition and design
•    Work with architects to translate design requirements that visually represent the technology roadmap for various solutions
•    Maintain records and files of work and revisions; make edits to documentation, standardize documentation and/or make changes to material prepared by others
•    Define and establish standards for documenting processes
•    Contribute to the development of system-based solutions and procedures that are both cost effective and meet the relevant business requirements
•    Close the loop on root cause analyses and coordinate updates to knowledge base to assist support teams in the improvement of first contact resolution
 
Essential Characteristics and Competencies
Deep understanding of solution value streams and business activities
Knowledge and experience working with information technology service managers and service owners across multiple technologies
Advanced experience communicating complex ideas with stakeholders and building collaborative relationships with team members, business partners, and other stakeholders
Demonstrate Lean-Agile thinking
Ability to quickly comprehend the functions and capabilities of new technologies
Demonstrate Servant Leader mindset
Believes in a non-hierarchical culture of collaboration, transparency, and trust

Supervisory Responsibilities
No direct reporting responsibilities
Indirect leadership and influence

Required Education (certifications, licenses)
•    Bachelor’s degree in information technology or a related discipline or equivalent experience

Required knowledge, skill and abilities
•    Strong written and oral communication skills
•    Minimum of 5 years in managing process improvement projects and designing solutions in the information technology space 
•    Knowledge of Lean and Six Sigma methodologies
•    Understanding of project management best practices
•    Experience working with enterprise architecture tools (i.e., Ardoq) preferred  
•    Strong understanding of mid-range platforms, middleware, interface design, virtualization, systems architecture, and core networking
•    Excellent organizational skills and ability to drive solution-based conversations 
 
Physical demands, environment and schedule
Hybrid Remote/Office environment
Work performed primarily during business hours, with off-hours support required at times
Some Travel may be required as ITS and teams are disparate across locations (primarily St. Louis and Birmingham)

Posting Requirements
The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 
 
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.