Intern, Workload Planning

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance
• We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs
• We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

Spire is seeking a Intern, Workload Planning to work in our St. Louis, MO business support group. Spire is seeking an enthusiastic, career-minded student or recent graduate to join our operations across our regions.  Our paid internship position affords students the opportunity to gain real-world experience to help put what they have learned in class into action. This position will assist the Manager, Workload Planning in planning and assigning future dated work utilizing technologies to ensure manpower is appropriate and proper work leveling and routing occur so that customer-related requests, compliance targets, and new business tasks are completed in a timely manner and that routing is properly managed with available workforce.

Duties and Responsibilities

• Perform duties as assigned by Workload Planning Manager or Administrator/Senior Scheduler.
• Assign, analyze, and report daily/weekly/monthly/yearly assignments of all work performed at the Spire utility business.
• Utilize the Work Scheduling and Enterprise Asset Management systems
• Understand and utilize reporting dashboards and reports in Excel, Oracle Business Intelligence, and Tableau
• Leverage large data sets to identify and analyze business use cases
• Work with other areas of Field Operations, IT, and Operations Support to identify, improve, and implement best practices and process improvements
• Perform root cause analysis for changing business conditions such as missed appointments, workforce capacity, and average job duration and communicate those findings to the Manager, Administrator, and Senior Scheduler
• Proactively assess future business conditions and adjust workload as necessary to support changing company initiatives
• Ensure customer service levels are maintained through availability adjustments and coordination with work location supervisors on manpower adjustments.
• All other duties as assigned

Essential Characteristics and Competencies

• Critical thinking, problem solving & analysis, planning, business acumen, quality, detail-oriented, adaptability
• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
• Interest in learning business functions and processes beyond area of expertise; drawing connections to the bigger picture
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
• Ability to work independently while keeping management up to date on daily events
• Ability to work as part of a team and display a positive attitude for this dynamic environment
• Ability to work in a fast-paced environment while juggling multiple priorities

Supervisory Responsibilities

• None

Required Education (certifications, licenses)

• Rising junior, senior, or graduate level student working towards a degree in an analytical field (ie. Engineering, Science, Business, IT)
• Must be able to work 35- 40 hours per week throughout the summer internship. 
• Must have a cumulative 3.0 GPA.
• Microsoft Office proficiency required with most positions.
• Must participate in All Inclusive Onboarding and Project Poster Symposium 

Required knowledge, skill and abilities

• Experience in collecting and analyzing data, process improvement, and relationship building is preferred
• Aptitude to identify, learn and apply new business processes
• Ability to analyze complex data sets from multiple systems to aid decision making
• Extensive knowledge of Microsoft Office applications with advanced knowledge of Excel and PowerPoint preferred
• Basic knowledge of data analytics/visualization (Tableau) is valued
• Basic knowledge of lean, process improvement, six sigma, and process flows, is valued
• Basic knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is valued

Physical demands, environment and schedule

• Normal Work Environment.
• Some field visits will be required from time to time.
• Normal work schedule Monday through Friday.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.