Energy Advisor Rep (Birmingham)

Date: May 15, 2019

Location: Birmingham, AL, US, 35295

Company: Spire Inc.

Requisition Number 6957 
Location: 20 South 20th Street, Birmingham, Alabama, 35295
Position Type: Non Union 
Number Open: 1 

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.


Spire is seeking an Energy Advisor Representative to work in the Spire Alabama’s Midtown Office operation. This position supports the company’s growth and retention efforts by providing exceptional customer service to customers, Natural Gas Contractors, and Spire’s personnel. This position assists in assuring priorities are met, duties are completed in a timely manner and proper coverage is maintained to handle incoming calls. Provides guidance and assists with the handling of difficult/non-routine customer contacts/situations and supports customer marketing programs, contractor programs, and conversion/ retention opportunities. 

Duties and Responsibilities

  • Supports a range of incoming customer calls for service, sales, marketing, and repair related requests.
  • Supports many department specific tasks including customer emails, outbound and follow up inquires, as well as danger tag, appliance financing, and gas service availability inquires.
  • Ability to answer sufficient number of calls daily, based on call volume, in support of the company’s overall objective of achieving Service Level of 85% or greater.
  • Ability to follow and adhere to break and lunch schedule and meet quality scoring objectives.
  • Takes initiative, utilize judgment and makes decisions independently to satisfy customers with first call resolution.
  • Follows all customer service and department guidelines, process and procedures.
  • Handles special projects as assigned by lead representative or supervisor.
  • Through all contact methods, adheres to established policies and procedures in handling customer inquiries, requests, and department tasks.

Essential Characteristics and Competencies

  • Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt in a fast-moving and changing culture
  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
  • Ability to work independently and manage time effectively in order to meet individual goals and deadlines
  • Ability to work as part of a team and display a positive attitude for this dynamic environment
  • All other duties as assigned
  • Ability to demonstrate and master the core and job category competencies

Required Education: (may include certifications, licenses and registrations)

  • High School Diploma or equivalent

Required knowledge, skill and abilities:

  • 2+ years of experience in a customer-facing, sales related, call center (or equivalent) environment
  • Excellent oral and written skills
  • Ability to quickly grasp customer care systems and business policies
  • Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its operation

Physical demands, work environment and work schedule:

  • Normal Work Environment - Work is normally performed in a shared office environment-make changes to this depending upon the position requirements. Consider Outside or Field Work Environment, Quiet Work Environment, etc.
  • Hours
  • Overtime and/or travel required and its frequency


Spire accepts online applications through our career site at

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: Birmingham

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Energy, Customer Service

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