Manager, Credit & Collections

Summary

Spire is seeking a Manager, Credit and Collections to support our Missouri and Alabama operations. The Manager coordinates all collection activity for all regions of Spire.   This position is responsible for creating policies regarding customer financial credit risk, credit history, customer deposits, and for managing the execution of Credit and Collection efforts by the department.  

** this hire can be located in either St. Louis, MO or Birmingham, AL

Duties and Responsibilities

• Oversees, schedules and leads the development of all collection activity  
• Oversees Credit and Collection strategic planning for the organization 
• Establish strategy and collection policies with Regulatory team
• Reviews, evaluates, and assesses aged receivables practices to develop improved process and implementation
• Provides analysis and feedback regarding collection issues resulting from internal processes
• Stays current with credit, collection, bankruptcy laws, and regulation requirements
• Manages external collection agencies 
• Collaborates with Field Operations, Legal, Business Development, and Economic Department to budget and strategize disconnection activity and customer retention
• Responsible for overall corporate credit and collection functions, including risk strategies and outstanding receivables
• Oversees company research and response to written consumer credit bureau disputes
• Assists in providing information related to collection practices and policies in response to three states’ public service commissions and other complaints
• Participates in cross-functional and departmental projects as the subject matter expert for credit and collection processes
• Supports departmental and company objectives by gathering reporting metrics related to collection activities including outstanding receivables
• Other duties as assigned
   

Essential Characteristics and Competencies

• Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
• Ability to manage direct reports and staff
• Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
• Ability to make difficult decisions and communicate those decisions to others
• Ability to set challenging and productive goals for the team and holds others accountable for actions
• Ability to use means available to measure results and provide feedback
• Ability to provide and communicate clear performance objectives
• Ability to define roles/responsibilities, motivate and set strategy
• Ability to understand and use technology 
• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality

Supervisory Responsibilities

• Directly supervises ONE people leader, who supervises 10-12 individual contributors

Required Education (certifications, licenses)

• Bachelor’s Degree in a business-related discipline REQUIRED

Required knowledge, skill and abilities

• 5+ years' experience with Credit & Collections REQUIRED
• Commercial account experience required, with balances of $50k-100k+ preferred
• Advanced knowledge of MS Office tools like PowerPoint and Excel
• Experience with CC&B and DebtNext preferred, or other systems like Oracle
• Project management experience preferred
• Experience with bankruptcy law and regulatory requirements preferred

Physical demands, environment and schedule

• Hybrid Work Arrangement: 3 days/week onsite, 2 days/week remote
• Work is normally performed in a shared office environment
• Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required.
• Approximately 25% travel to other Spire or third-party locations.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life: 

• We make it happen:  We are a company of go-getters, acting on every opportunity to help our company advance. 
• We seek out perspective:  We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
• We collaborate:  We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger.
• We care:  We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. 

Posting Requirements

We accept online applications through our career site at jobs.spireenergy.com

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.