Rep, Customer Solutions

Date: Oct 8, 2021

Location: Birmingham, AL, US, 35295

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Are you looking to grow your Customer Service career? Perhaps you are looking for a company with a great culture that supports work-life balance? If you have experience with customer or client contact in a (call center, retail, restaurant, medical, hotel) environment, then this may be the right opportunity for you!

Spire is always looking for great talent and is seeking to hire Customer Service Representatives to work out of the Birmingham, AL call center locations. This position will be responsible for answering inbound customer calls, emails, and chats. This position typically requires work for 8 hours a day Monday-Friday, and occasional after-hours work as needed.
 

  • High School Diploma or GED
  • Successful completion of a call-center simulation assessment
  • Satisfactory completion of a 5-week training
  • Ability to have good verbal and written communication skills
  • Ability to work in a fast-pace environment
  • Ability to provide guidance and direction
  • Ability to work in a shared office environment

 

Duties and Responsibilities

•    Answering inbound customer calls, emails, and chats
•    Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions
•    You like to take charge, and people often look to you for direction or guidance
•    You’re quick to identify issues and enjoy tackling them head-on
•    Your friends would describe you as “cool as a cucumber” when things get hectic
•    You’re interested in where the energy industry is going, and you want to be part of it
•    All other duties as assigned
 

Essential Characteristics and Competencies

Supervisory Responsibilities

None

Required Education (certifications, licenses)

•    High school diploma

Required knowledge, skill and abilities

  • Now that you know us a little better, you can see we do things differently. To us, customer service is much more than saying “I’m sorry” and “I understand.” It’s about owning the conversation and getting each and every customer what they need.
  • Simply put, it’s challenging work. Our expectations around the quality of our customer service are among the highest in the industry. When calls spike in the fall and the winter, it gets a little crazy. And, when people reach out to us, they’re not always at their best, and that can be emotionally draining.
  • Our reward is in how we show people that Spire is there for them and their community. Not every conversation will end on a high note, but our customers should hang up the phone feeling that Spire treated them with care and respect.
  • That’s why we don’t put up a wall between ourselves and our customers. You won’t find scripts or canned phrases like “Thank you for your business” here. As the voice of our company, we use our individual strengths to open up to people, get to the root of their problem, and resolve it. We rely on our teams to speak up about issues that might be causing customers problems so we can improve our service.
  • People who fully embrace what we do and how we do it have the opportunity to pursue long and enriching careers at Spire.

Physical demands, environment and schedule

  • Work is normally performed in a shared office environment, typically, 8 hours a day, Monday through Friday, though occasional after-hours work may be needed
  • Occasional travel to other parts of the company and state may be needed

Competencies

We Advance
We Care
We Collaborate
We Have Perspective

Posting Requirements

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.
 


Job Location: Birmingham

Job Segment: Customer Service Representative, Call Center Representative, Business Process, Call Center, Customer Service, Management