Representative, Customer Solutions

Summary

Be the friendly voice customers count on. As a Customer Solutions Representative at Spire, you’ll help start, stop, or transfer gas service, resolve billing questions, and coordinate emergency responses—making everyday energy access seamless.

It’s more than customer service—it’s learning how natural gas powers homes and businesses across our communities and helping customers with real solutions that build trust.

Company Overview

At Spire, you'll find more than just a job—you'll discover a mission-driven workplace where your voice matters and your efforts directly improve the lives of neighbors across our communities. As a Customer Solutions Representative, you become a trusted ally to customers in moments that truly matter. But what sets Spire apart is its deep-rooted culture of care and collaboration, where diverse perspectives are welcomed and supported. With structured training, hybrid flexibility, and a strong sense of community, Spire is the perfect place to grow professionally while making an impact every single day.

We’re driven to serve communities and support teammates who:

• Make it happen
• Work together
• Welcome fresh ideas
• Lead with care and integrity

Duties and Responsibilities

• Respond to calls and emails as the first point of contact
• Handle service requests with confidence
• Resolve billing issues and guide customers through payments
• Apply policy knowledge with sound judgment
• Stay cool under pressure and deliver excellent service
• Jump in wherever you’re needed

Required Education (certifications, licenses)

• A high school diploma or equivalent

Required knowledge, skill and abilities

• Strong listening skills (really strong—our customers will notice!)
• Empathy, patience, and a knack for multitasking
• Critical thinking and problem-solving chops
• Comfort with Microsoft Office and digital tools
• Confidence to ask questions and share ideas

Physical demands, environment and schedule

• Full-time, hourly position
• Hybrid work model: 3 days in the office, 2 from home
• 8-week in-office training to set you up for success
• Regular schedule with occasional overtime
• Shared, team-oriented office environment

Posting Requirements

Spire is committed to cultivating a workforce that reflects the rich diversity of our communities. We welcome applicants from all backgrounds and walks of life. Learn more and apply at jobs.spireenergy.com.