Service Manager

Date: May 3, 2021

Location: Kansas City, MO, US, 64129

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.v

Summary

Spire is seeking a Manager, Service in the Kansas City, MO operation. This position will oversee the daily direction, guidance, development, management and oversight of the Service Department within a specific region. 

Duties and Responsibilities

  • Provide direction and accountability, implementing the department’s business plans
  • Resolve grievances and negotiate contractual issues
  • Assure all employees work safely to minimize or eliminate injuries
  • Initiate, plan, and coordinate training programs for service personnel
  • Function as a liaison with municipal organizations, first responders, realtor organizations, and code enforcement officials
  • Evaluate the region’s work load efficiency, track employee’s productivity and oversee efforts to maximize efficiency and minimize overtime
  • Administer salaries, annual performance development reviews and review and approve various documents, requisitions, reports and invoices etc.
  • Direct employees in field operations during emergency situations
  • All other duties as assigned

Essential Characteristics and Competencies

  • Ability to lead by example in support of the Company’s essential characteristics and values
  • Ability to work under pressure and meet deadlines
  • Ability to work independently and as a team, positive attitude and manage time effectively

Supervisory Responsibilities

  • Yes. Managing Supervisors of union employees 

Required Education (certifications, licenses)

  • High school diploma/GED
  • Valid driver’s license
  • College Degree preferred

Required knowledge, skill and abilities

  • Five year’s gas industry experience, preferably in the service department
  • Strong interpersonal skills, build and establish rapport with a diverse array of people

Physical demands, environment and schedule

  • Normal office conditions and occasionally outdoors exposed to all weather conditions
  • Required to be on call after hours and weekends on a rotating basis

Competencies

We Advance
We Care
We Collaborate
We Have Perspective

Posting Requirements

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


Job Location: Kansas City

Job Segment: Service Manager, Manager, Customer Service, Management