Supervisor, Service

Date: Apr 8, 2021

Location: Lees Summit, MO, US, 64082

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a Supervisor, Service. This position will be responsible for directly overseeing the work of Service Department employees, providing them direction and guidance whenever necessary.

Duties and Responsibilities

  • Monitor employees and ensure that they are performing their jobs in a productive and safe manner while providing quality workmanship
  • Have a working knowledge of various work management tools used in the Service Department.
  • Ensure that the workload is distributed fairly and appropriately in accordance with the nature of the work to be completed and have the ability to move work around as needed.
  • Monitor service department vehicles using Roadside GPS equipment and software. Have the ability to view and analyze the data provided by the Roadside system.
  • Be able to compare Roadside Systems trip activities to service technician’s time tickets for anomalies and discrepancies.
  • Maintain communication with employees by being accessible to them throughout the day and providing direction on general questions or technical issues.
  • Validate that all paperwork, both electronic and on paper, is prepared properly by employees.
  • Perform load surveys, service work estimates, and scheduling for Spire customers,
  • Maintain contact with the customer service representatives to alert them about any delays or mishaps that occur and make them aware of work appointments that need to be rescheduled.
  • Confirm that all employees are well educated on any new techniques that may assist them in their work.
  • Coordinate CGI equipment distribution, calibration, and repair scheduling.
  • Communicate with superiors to keep them informed of departmental operations.
  • Redirect the workload periodically throughout the course of the day due to situations that arise in order to maximize efficiency and minimize overtime.
  • Consult with customers to clarify or rectify any specific problems.
  • All other duties as assigned
     

Essential Characteristics and Competencies

  • Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
  • Ability to make difficult decisions and communicate those decisions to others
  • Sets challenging and productive goals for the team and holds others accountable for actions
  • Ability to provide resources and support
  • Ability to use checkpoints and processes to measure results
  • Ability to provide and communicate clear performance objectives
  • Ability to set challenging and productive goals and delegate effectively
  • Ability to lead by example, define roles/responsibilities, motivate and set strategy
     

Supervisory Responsibilities

Will supervise employees in the department.

Required Education (certifications, licenses)

  • High school diploma or GED
  • Valid Missouri Class E Chauffer’s License or the issuing state’s equivalent
     

Required knowledge, skill and abilities

 

  • Three or more years of experience in the installation, service department, and field operations
  • Natural gas industry experience preferred   
     

Physical demands, environment and schedule

A mix of normal office conditions, and exposure to all outdoor weather conditions

Competencies

We Advance
We Care
We Collaborate
We Have Perspective

Posting Requirements

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


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