Manager Regional Customer Service (MOBILE)

Date: May 1, 2019

Location: Mobile, AL, US, 36606

Company: Spire Inc.

Requisition Number 6963 
Location: 2828 Dauphin St., Mobile, Alabama, 36606
Position Type: Non Union 
Number Open: 1 

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.


Spire is seeking a Regional Customer Service Manager in Mobile, Alabama.   This position would be responsible for leading and representing Customer Service in our Spire Gulf location. 

Primary duties:

  • Oversees Customer Service employees in Mobile, Alabama
  • Serves as Spire ambassador in the community for customer service and community outreach
  • Analyzes and resolves complex and escalated customer issues
  • Takes ownership and provides solutions for process improvements involving meter reading, billing, payments and collection
  • Analyzes data, implements strategic solutions, and drives improvement. Develops and creates ad hoc reports for Customer Service
  • Collaborates with all departments that impact the overall customer experience
  • Participates in enterprise-wide projects involving Customer Service
  • Analyzes ongoing processes and creates solutions to improve overall customer experience
  • Uses knowledge of tariff guidelines and internal SOX Controls to influence solutions
  • Collaborates with Community Services department in responding to Public Service Commission complaints
  • Other duties as assigned


  • Ability to demonstrate the essential behaviors
  • Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
  • Ability to make difficult decisions and communicate those decisions to others
  • Ability to set challenging and productive goals for the team and holds others accountable for actions
  • Ability to use means available to measure results and provide feedback
  • Ability to provide and communicate clear performance objectives
  • Ability to define roles/responsibilities, motivate and set strategy
  • Ability to understand and use technology

Education and experience:

  • Bachelor’s Degree in a business-related or communications discipline required or equivalent work-related experience

 Certificates, licenses, registrations:

  • Valid Alabama Driver’s license

 Work environment:

  • Work is normally performed in a shared office environment
  • Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required.
  • Occasional travel to other parts of state and company.

Spire accepts online applications through our career site at

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: Mobile AL

Job Segment: Service Manager, Regional Manager, Manager, Business Process, Customer Service, Management

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