Community Services Partner

Date: Jul 9, 2019

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Requisition Number 7090 
Location: 800 Market St, Saint Louis, Missouri, 63101
Position Type: Non Union 
Number Open: 1 

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

 

Spire is seeking a Community Services Partner to work in our St. Louis, Missouri operation. This position will assist the Manager, Community and Agency Services by investigating and resolving customer inquiries/complaints, compiling reports for various community and government agencies, performing administrative duties for the Dollar Help program as well as accepting monetary commitments from social service agencies.

Duties and Responsibilities

  • Investigate and resolve complaints filed with the Missouri Public Service Commission (MPSC), the Better Business Bureau, etc. and prepare written reports.
  • Assist with the Dollar Help program, including processing agency payments, disbursements, and maintaining weekly and monthly records.
  • Investigate and resolve inquiries and complaints to the President’s office via telephone and written correspondence and prepare written reports.
  • Provide account status information in instances where the information cannot be obtained from the website, including answering web related questions
  • Document pledges on customer accounts to prevent the discontinuation of their gas service in the absence of the Community Services Coordinator
  • Maintain website unapplied and skipped payment reports
  • Monitor CSD e-mail box for incoming complaints and assign to respective coordinators. In addition to performing updates to the Inquiry/Complaint Data Base and All Inquiries Folder, assists with periodic edits and updates to the entire CSD Shared Directory.
  • All other duties as assigned.

Essential Characteristics and Competencies

  • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt in a fast-moving and changing culture
  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
  • Ability to work independently and manage time effectively in order to meet individual goals and deadlines
  • Ability to work as part of a team and display a positive attitude for this dynamic environment

Required Education: (may include certifications, licenses and registrations)

  • Business degree preferred

Required knowledge, skill and abilities:

Three to five years of experience working in the social service industry, or in a customer service role, Experience communicating with the public

Physical demands, work environment and work schedule:

  • Normal Work Environment - Work is normally performed in a shared office environment. Typically, 8 hours a day, Monday through Friday. Overtime and/or travel may be required

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


Job Location: St Louis

Job Segment: Business Process, Management

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