Dispatcher (Evenings)

Date: Oct 16, 2021

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.

We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.

We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.

We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

Summary

Spire is seeking a Dispatcher to work in the St. Louis operation for the 2:00pm - 10:00pm shift. This position will be responsible for dispatching emergency and non-emergency orders to operations personnel in a prompt and efficient manner.

Duties and Responsibilities

  • Receive and respond to a variety of emergency and non-emergency calls in such a way to facilitate the shortest possible response time. 
  • Provide gas safe policy instructions on emergency calls.
  • Monitor and operate a virtual phone application.
  • Ask vital questions to gain a clear understanding of the caller’s situation as to resolve the issue, provide information and dispatcher emergency services.  
  • Utilize effective written and verbal communication skills to relay pertinent information to emergency services by way of phone and special instructions on field activities.  
  • Notify various operations departments of specific situations in accordance with a Central Dispatching Notification schedule.
  • Develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments and Supervisors.
  • Work spike meter reading report.
  • Use sound judgment and decision-making skills to evaluate situations, establish priorities, and obtain efficient, safe and quality resolutions. 
  • All other duties as assigned

Essential Characteristics and Competencies

  • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt in a fast-moving and changing culture
  • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
  • Ability to work independently and manage time effectively in order to meet individual goals and deadlines
  • Ability to work as part of a team and display a positive attitude for this dynamic environment
  • Ability to demonstrate flexibility and operate as a team player to meet shared goals.

Supervisory Responsibilities

  • None

Required Education (certifications, licenses)

  • High school diploma/GED
  • Bachelor’s degree preferred

Required knowledge, skill and abilities

  • Previous dispatching experience preferred
  • Experience with Viryanet ServiceHub or G4 preferred
  • Experience with CC&B preferred

Physical demands, environment and schedule

  • 2:00pm - 10:00pm shift (Weekend & Holiday Rotation)
  • Normal Office Work Environment
  • Overtime may be required

Competencies

We Advance
We Care
We Collaborate
We Have Perspective

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com

 

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


Job Location: St Louis

Job Segment: Business Process, Management