Market Research Specialist

Date: Aug 12, 2022

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life: 

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated. We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. 
 

Summary

This position will assist in developing and implementing research initiatives, integrating behavioral science into the research processes and collaborating to formulate strategic recommendations that will drive the business forward. 

Duties and Responsibilities

  • Assist in the design and implementation of the annual marketing research strategy for Spire, aggregating market intelligence to drive relevant marketing and messaging efforts 
  • Analyze customer data to help understand complex customer challenges and generate new areas of inquiry and opportunity 
  • Cross functionally collaborate to plan and execute consumer and market research projects with various methodologies
  • Generate consumer and market insights and tie these insights to actionable business recommendations 
  • Assist with company-wide employee culture /engagement study analysis to provide ongoing recommendations for elevating Spire’s culture and our employee experience
  • Collaborate to develop and field internal ‘pulse’ surveys to gauge employee sentiment on training effectiveness, communication tools, etc., analyzing data and formulating recommendations to teams across the organization
     

Essential Characteristics and Competencies

  • Ability to combine understanding of market behavior, sociology and psychology with statistical analysis to recommend business plans and improve customer journeys
  • Ability to develop high-level executive summary of recommendations and actionable insights to drive the business forward; must have an understanding of the overall business goals an ability to connect the dots for strategic recommendations
  • Ability to demonstrate Spire’s values of safety, inclusion, and integrity
  • Ability to lead by example in support of Spire’s behaviors: We collaborate. We care. We advance. We have perspective
  • Ability to think creatively and strategically, with a natural curiosity and appetite for data

Supervisory Responsibilities

  • None

Required Education (certifications, licenses)

  • Bachelor’s degree in such fields as economics, psychology, sociology, statistics, or other social science related fields

Required knowledge, skill and abilities

  • Three to five years’ experience with qualitative and quantitative data collection and analysis methodologies 
  • Proficiency with the Microsoft Office Suite 
  • Proficiency in research-based tools and software such as SPSS or mTab a plus
  • Proficiency with Tableau a plus 
  • Familiarity with Qualtrics a plus
  • Experience integrating customer research with large amounts of primary and secondary data, both quantitative and qualitative, to develop strategic and actionable recommendations
  • Familiarity with multiple research methodologies (qualitative and quantitative) and understanding of appropriate application of advanced analytics to market research data
  • Strong knowledge and practical, professional application of behavioral science and analytical skills
  • Exceptional organizational skills with strong attention to detail
  • Excellent oral and written communication skills, including proficiency in developing PowerPoint presentations
  • Strong interpersonal skills with the ability to connect to people and work in a team environment
  • Strong listening and problem-solving skills
  • Strong time management skills with the ability to work independently 
  • Knowledge of and experience with behavioral economics preferred
     

Physical demands, environment and schedule

  • Hybrid in office and remote work schedule 
  • Work is performed in a shared, open-office environment

Competencies

Posting Requirements

  • We accept online applications through our career site at jobs.spireenergy.com

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Job Location: St Louis

Job Segment: Business Process, Management