Supervisor, Billing

Date: Dec 6, 2018

Location: Saint Louis, MO, US, 63101

Company: Spire Inc.

Requisition Number 5026 
Location: 800 Market St, Saint Louis, Missouri, 63101
Position Type: Non Union 
Number Open: 1 

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.

 

Spire is seeking a Supervisor, Billing to work in St. Louis, MO. This position will primarily be responsible for supervising the daily operations of the Billing group. On peak days, supervises Billing group as they answer incoming customer inquiries by telephone, web and email.

Duties and Responsibilities

  • Schedules and assigns personnel as required to assure proper flow of work and meet billing and remittance deadlines.
  • Supervises employees, provides guidance, counseling and training based on individual needs.
  • Evaluates job performance for employees of assigned department. Handle personnel problems, including participating in the various steps of the grievance procedure
  • Investigates and resolves complicated AMR/AMI meter reading and billing issues.
  • Through the assigned work group, is responsible for making appropriate adjustments and corrections to customer accounts, the initiation and posting of credit balance funds, proper billing for unbilled gas due to meters not registering, accurate and timely billing of service charges, initiation and completion of new service line orders, completion of applicable service orders, billing for excess service line footage, and reviewing main extension contracts and refunds.
  • Ensures accurate completion of all meter sets/removals/exchanges, AMR/Corrosion field audits, and Itron AMR maintenance and operations support.
  • Ensures remittance activities, financial reporting of deposits, revenue forecasts, SOX controls, etc. are performed accurately and in a timely manner.
  • Ensures reporting is timely and accurate.
  • Takes the necessary corrective action needed to ensure to-do items and account exceptions are handled timely and accurately.
  • Supervises Detail Follow-up Representatives and Contact Center Representatives during peak call days in answering telephone and email inquiries. Fills in for Contact Center Supervisors, when needed.
  • Keeps manager informed of employee performance, activities and situations in the work place that require attention.
  • Evaluates and gathers data on agent calls to conduct regular meetings with employees to discuss improvements in performance and use of customer service skills.
  • Assist the Contact Center with various administrative duties and responsibilities.
  • Performs special projects as needed to support Meter Optimization functions or special projects.
  • All other duties as assigned.

Supervisory Responsibilities

Yes

Required Education: (may include certifications, licenses and registrations)

  • Requires a degree in a business related field, or equivalent work-related experience.

Required knowledge, skill and abilities:

  • Knowledge of CIS system and associated interfaces along with an understanding of AMR/AMI concepts.
  • Requires knowledge of company policies and procedures pertaining to accounting.
  • Requires good analytical skills in resolving complex billing issues.
  • Must be familiar with data processing documents, personnel practices and have overall knowledge of field and front office operations.
  • Requires high degree of accuracy in giving and receiving information to employees and between departments.
  • Requires accuracy and attention to detail in handling daily workload and in handling complex problems.
  • Is responsible for the maintenance of customer account records and technical master data and for the safekeeping of customer records.

Physical demands, work environment and work schedule:

  • Normal Work Environment – Work is normally performed in a shared office environment.
  • Typically, 8 hours a day, Monday through Friday. After-hours work may be required.

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


Job Location: St Louis

Job Segment: Manager, Accounts Receivable, Business Process, Management, Finance

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