Supervisor, Field Operations

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life: 
•    We make it happen:  We are a company of go-getters, acting on every opportunity to help our company advance. 
•    We seek out perspective:  We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
•    We collaborate:  We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger.
•    We care:  We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard
By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. 
 

Summary

Spire is hiring Field Operations Supervisors in the Leak and Maintenance and Service departments to oversee operations during the off - hour shifts. Supervisors are responsible for executing the day-to-day work of field operations in and directly managing bargaining unit employees in all aspects of safety, productivity, etc.  They are also responsible for working with their Administrators to make sure they are meeting all compliance and customer related timelines and for holding their teams accountable to make sure this happens.

Spire’s Leak & Maintenance crews schedule and complete maintenance work, including cathodic protection issues, installing or replacing services, and work on mains.  Service crews are responsible for performing field service and meter work on natural gas distribution systems including gas turn on/turn off, read in/read out, dead meter checks, meter pulls, meter loop constructions, and investigation of gas odor complaints. 

Duties and Responsibilities

•    Schedule and coordinate shared equipment and resources
•    Coordinate and oversee the implementation of plans to attain departmental goals
•    Review jobs, including checking blueprints, visiting work sites, prioritizing jobs, and ensuring that the necessary material and equipment are available to complete the job
•    Meet contractors and municipalities, including attending meetings or job sites, going over utility conflicts/changes in contractor plans, and scheduling start dates
•    Coordinate activities with other departments or other operations supervisors to ensure that work is completed in the most efficient manner possible
•    Assist the Service Administrator in the preparation and implementation of the department’s business plan for the current and upcoming fiscal years
•    Prepare and coordinate all safety activities for the region. 
•    Review and complete various types of paperwork, such as absence reports, safety reports, service tickets, weekly manpower reports, etc.
•    Monitor crew performance to ensure job performance levels are in line with business unit objectives
•    Schedule all training (OQ, Fire, Hearing, Halt, Respirator, etc.) for employees 
•    Observe and evaluate new employees
•    Ensure employee timesheets, expense reports, and other routine submissions are completed in a timely and accurate manner.
•    Oversee the implementation of plans to ensure the health and safety of all employees in the region
•    Visit crews and technicians to check on the progress of jobs and that all safety standards are being followed
•    Assist in the management of employee issues, including assisting in the grievance procedure, filling temporary and permanent job vacancies, and disciplining employees
•    All other duties as assigned.

Essential Characteristics and Competencies

• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality
• Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and
• Ability to lead, mentor and develop employees
• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
• Ability to make difficult decisions and communicate those decisions to others
• Ability to provide and communicate clear performance objectives
• Ability to lead by example, define roles/responsibilities, motivate, and set strategy

Supervisory Responsibilities

•    Responsible for direct management of up large groups of contract employees 
•    Responsible for ensuring all employee time worked is entered into our work management and payroll systems timely and accurately 
•    Responsible for ensuring work is done in the field in an efficient manner and within our budgeted goals.    
•    Responsible for ensuring our bargaining unit employees present themselves in a professional and courteous manner to our customers and have a customer service minded mentality while performing their day-to-day tasks.  
•    Responsible for continually motivating the members of the team to improve the level of safety awareness to achieve success with all the business unit and corporate safety goals and initiatives.
•    Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skill and perspective.
•    Ability to work under pressure and meet tight deadlines.
•    Ability to adapt in a fast-moving and changing culture
•    Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.
•    Ability to work independently and manage time effectively in order to meet individual goals and deadlines.
•    Ability to work as part of a team and display a positive attitude for this dynamic environment.
 

Required Education (certifications, licenses)

•    High school diploma/GED
•    Valid Missouri Class E License required or the issuing state’s equivalent and the ability to drive safely and accident free.

Required knowledge, skill and abilities

• A minimum of 2 years field-based operations experience working with the installation, maintenance, and/or inspection of regulator stations, distribution equipment, industrial meter sets, valves, compliance components, and/or compliance surveys and emergency response preferred
• People leadership experience preferred 
• Knowledge of collective bargaining agreements and union labor relations preferred
• Experience with Maximo, Click and/ or CC& B software preferred
• Strong organizational skills (required)
• Demonstrated ability to pay close attention to detail (required) 
• Willingness to remain flexible to fill in and provide coverage at other locations and departments as needed (required) 
• Ability to work evening, weekend and off hour shifts (required) 

Physical demands, environment and schedule

•    A mix of normal office conditions, outdoors exposed to all weather conditions, in construction areas with uneven surfaces and in areas exposed to loud audible noises 

Posting Requirements

•    We accept online applications through our career site at jobs.spireenergy.com
Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.