Manager, Network Service

Date: Aug 1, 2019

Location: St Louis, MO, US, 63101

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life:

Living Spire Behaviors

  • We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger.
  • We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door.
  • We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity.
  • We Have Perspective: We strive to gain additional perspective about Spire’s business and the ever-changing energy industry. We know that every employee plays an important role in Spire’s success, and we give our best to better understand how to help move the company forward.
Summary

Managing the acquisition, installation, and maintenance of the Company’s network environments, including LAN, WAN, Wireless and hardware load balancers.  Ensure business continuity and disaster recovery preparedness.  Lead and develop a team of network professionals.

Duties and Responsibilities

•Provide project management activities surrounding data network projects

•Enforce corporate and infrastructure policies

•Manage changes and problems occurring in the network, ensuring adequate documentation for each completed task

•Plan and develop projects to meet company objectives

•Manage the administration of Local, Wide and Wireless networks

•Manage the resolution of Service Desk tickets involving network related issues

•Assist with problem resolutions when necessary

•Measure the performance of each direct report

•Develop and maintain a growth plan for direct reports

•Maintain relevant network certifications

•Manage the administration of corporate load balancers

•Manage the administration of end user and site to site VPN tunnels

•Monitor resources necessary to complete jobs in a timely and cost-effective manner

•Prepare performance appraisals for direct reports

•Correlate and report network performance and outages

•Maintain working knowledge of current and future networking technologies

•Plan, provide for, and maintain disaster recovery resources for the network environment and servers

Essential Characteristics and Competencies

•Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality

•Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives

Supervisory Responsibilities

•10-12 Network administrators, engineers and contractors

Required Education (certifications, licenses)

•Bachelor’s degree in Information Technology, Computer Science or related discipline required

•8+ years in network engineering / administration

•3+ years managing enterprise level technology team

•CCNA, Network + or related certification required

•CCNP, CCIE a plus

•CISSP a plus

Required knowledge, skill and abilities
Physical demands, environment and schedule

•Normal office / Data Center environment, Monday – Friday with frequent off hours and weekend work to accommodate maintenance.   40% Travel required

Competencies
We Advance
We Care
We Collaborate
We Have Perspective
Posting Requirements

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. 

 

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.


Job Location: St Louis

Job Segment: Service Manager, Network, Engineer, Cisco, Service Desk, Customer Service, Technology, Engineering

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